Refund policy

Returns & Refund Policy

We want you to feel confident and considered in every purchase. We kindly ask that you take a moment to review your selection and order details before completing your purchase.

Change of Mind

As our pieces are carefully selected and prepared for your order, all purchases are final in relation to change of mind.

We are therefore unable to offer returns, refunds or exchanges if you change your mind, select the wrong item, colour or size, or no longer require your purchase.

Please take a moment to check your selections carefully before placing your order. If you are unsure about a product or need help choosing, we are always happy to help before you purchase.

Something Not Quite Right?

We take great care in preparing every order, and we want your Love Enwraptured experience to be a lovely one.

If your order arrives damaged, faulty, incorrect or not as described, please contact us at hello@loveenwraptured.com. within 30 days of receiving your order. 

Please include your order number and photographs of the item and packaging so we can understand what has happened and assist you.

Where applicable, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

Sale Items & Gift Cards

Sale items and gift cards are not eligible for return, refund or exchange due to change of mind.

Sale items remain covered by your rights under the Australian Consumer Law, where applicable.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

A Little Note From Us

Thank you for choosing Love Enwraptured.

As a small business, every order means a great deal to us. We are grateful to be part of the moments you choose to make beautiful.